One-sentence definition: Click-and-collect is a retail service allowing consumers to order products online and pick them up in-store or at designated locations.
Also called / Category:
Also known as BOPIS (Buy Online, Pick Up In Store); Retail, Delivery & Ops.
Key takeaways:
- Convenient for consumers who prefer online shopping but want to avoid shipping delays.
- Helps retailers maintain in-store traffic while offering online shopping ease.
- Often available at cannabis dispensaries for quick product retrieval.
- Requires age verification upon pick-up for legal compliance.
What it is / How it shows up:
Click-and-collect is a popular service in many retail sectors, including cannabis. You might find this term on store websites or when browsing online menus for cannabis products. It allows customers to choose products online at their convenience and then simply collect them from a store or a designated pick-up point, saving on shipping costs and time. This service is particularly useful for cannabis consumers who want to ensure product availability and prefer not to wait for delivery. It also provides a discreet shopping option.
How it’s measured or identified:
- Available on offset-4 transition-colors hover:underline" title="Learn more about Retailer">retailer’s website or app.
- Confirmation email or notification after placing an order.
- Pick-up location details provided during the purchase process.
Use in context:
- "I used the click-and-collect service to get my cannabis order today."
- "The dispensary offers click-and-collect to make shopping easier."
- "Click-and-collect is convenient for those who want to pick up their products quickly."
Safety & compliance in Canada:
- Age verification is mandatory at pick-up to comply with legal requirements.
- Only available to consumers aged 19+ (18 in Quebec).
Related terms / See also:
FAQs:
- What is click-and-collect? Click-and-collect is an online shopping option where you order products online and pick them up at a store or designated location.
- Do I need ID for click-and-collect? Yes, proper ID is required to verify age and identity at the time of collection.
Sources:
- Health Canada
- Retail Council of Canada